The fallout from the CrowdStrike server outage continues.
Delta passengers have now filed a lawsuit against the airline company, alleging that airlines failed to dispense refunds they promised and failed to show a “graceful” recovery. They allegedly gave reimbursements with a waiver that promises no legal claims against Delta.
The U.S. Department of Transportation has also gotten involved, where they have now opened an investigation into Delta and how they reacted to the outage, both during and after.
U.S. Secretary of Transportation Pete Buttigieg wrote in a statement, “We have made clear to Delta that they must take care of their passengers and honor their customer service commitments,”
“This is not just the right thing to do, it’s the law, and our department will leverage the full extent of our investigative and enforcement power to ensure the rights of Delta’s passengers are upheld.”
Delta and Crowdstrike are currently fighting eachother at who is to blame for the chaos. Delta’s CEO has threatened to sue CrowdStrike, while CrowdStrike says Delta is responsible for their own IT systems and refused free help.
Delta estimates it lost $500 million in revenue and even more incurred costs following the outage. CrowdStrike claims their losses should be less than $10 million.
The outage came due to a faulty software update that was pushed by CrowdStrike, which put computers in an endless “update” loop and being unable to operate normally, causing disruptions to more than 8 million computers across a number of industries including airlines, banks, and other retailers.
